💰 Transparent Guarantee
Refund Policy
Last updated: January 1, 2026
1. 14-Day Money-Back Guarantee
If you are not 100% satisfied with your Meza AI waiter service within the first 14 days of subscribing, contact our support team for a full refund—no questions asked.
2. Requesting a Refund
To initiate a refund request, email support@mezadining.ai or contact live support on WhatsApp with your venue ID and transaction receipt.
3. Processing Time
Approved refunds are credited back to your original payment method (M-Pesa STK reversal or Stripe card credit) within 3-5 business days.